Shipping policy
For items in stock, shipments will be made the day after payment is completed. (local time priority)
【POST Services】
Free Shipping is available for some items.
Tracking has been added to the Postal Service, whereas previously the service was only untraceable.
Customers may be required to take action at the time of import customs clearance.
Please note that we are not able to provide this service.
When using the postal service, please allow 14 to 30 days lead time from shipment to delivery.
Please note that free return shipping service is not added.
【Courier Services】
Transport is via DHL Express.（Due to different customs clearance, the P.R China and Brasil will ship via EMS）
Shipping will be from DHL Express remote area. Please allow several days after shipment (after the waybill is created) for the shipment to be reflected in DHL's tracking system.
Approximate lead time from receipt of order to delivery
Asia Pacific: Approx. 3-5 days
US / CA / EU: Approx. 4-6 days
Oceania: 5-7 days
MIDDLE EAST / AFRICA / South America: 6-8 days
P.R China may be around 7 days
Brasil may be around 18days
Delivery to P.O. Boxes is not available.
Depending on the regulations of the destination country, there may be cases in which the acceptance of certain items is not permitted. Products that fall under the category of airline dangerous goods or those prohibited by law cannot be accepted.
All international orders are shipped on a DDU (Delivered Duty Unpaid) basis. Any import customs duties, value-added taxes (VAT/GST), and other local taxes incurred at the time of importation are not included in the product price or shipping cost and must be paid by the consignee (buyer) to the carrier upon delivery.
Important Note for Alcohol Shipments: Please be advised that standard low-value tax exemptions (such as the €150 limit in the EU, £135 in the UK, or $1,000 in Australia/New Zealand) do not apply to alcoholic beverages. All alcohol shipments entering these countries/regions will strictly attract local taxes, duties, and alcohol excise fees regardless of the order value. We highly recommend contacting your local customs office to estimate these charges before your shipment arrives.
Depending on the contents, if import customs clearance is not possible in the receiving country, the goods may be returned or disposed of. Please note that in such cases, transportation charges are non-refundable.
For shipments with tracking numbers, please cooperate with the consignee to inquire directly with the local carrier.
In the event of damage or loss of cargo, compensation will be made in accordance with the carrier's terms and conditions of carriage if you have not purchased transportation insurance. (Liability is limited to a maximum of 19 SDR [Approx. USD 25.00] per kg).
